Privacy Policy

Privacy Policy

Adventure Mountain Explore Treks & Expedition Pvt. Ltd.
Last updated: 19 June 2026

Adventure Mountain Explore Treks & Expedition Pvt. Ltd. respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.ametreks.com, contact us, request a trip proposal, make an enquiry, subscribe to our newsletter, or book travel services with us.

By using our website or communicating with Adventure Mountain Explore, you agree to the practices described in this Privacy Policy.

1. Who We Are

Adventure Mountain Explore is a Nepal-based trekking, tour, and expedition company offering travel services in Nepal, Tibet, Bhutan, and related Himalayan destinations.

2. Information We Collect

We may collect personal information when you use our website, contact us, make an enquiry, request a quotation, subscribe to updates, or book a trip.

The information may include:

• Full name
• Email address
• Phone number or WhatsApp number
• Country of residence
• Travel dates and destination preferences
• Number of travelers
• Passport details, nationality, date of birth, and gender when required for permits, hotel bookings, flights, visas, or official travel arrangements
• Emergency contact details, when needed for trekking, climbing, or expedition safety
• Dietary requirements, medical conditions, allergies, fitness information, or special assistance requests that you voluntarily provide for trip safety and service planning
• Payment or billing-related information
• Messages, enquiries, feedback, reviews, and communication history with us

We only request sensitive travel-related information when it is necessary to arrange your trip, meet legal requirements, obtain permits, manage safety, or provide the service you requested.

3. Information Collected Automatically

When you visit our website, some technical information may be collected automatically, such as IP address, browser type, device type, operating system, pages visited, time spent on the website, referring website or search engine, general location based on IP address, and cookie or analytics data.

This information helps us understand how visitors use our website, improve user experience, monitor performance, protect the website from misuse, and improve our services.

4. How We Use Your Information

We may use your personal information to respond to enquiries, prepare trip proposals, process bookings, arrange travel services, communicate important updates, provide emergency support, process payments, send requested travel updates, improve our services, prevent fraud or misuse, comply with legal requirements, and protect the rights, safety, and property of Adventure Mountain Explore, our clients, staff, partners, and service providers.

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve website functionality, remember preferences, analyze visitor behavior, and improve our services.

We may use tools such as Google Analytics or similar analytics services to understand website traffic, popular pages, user behavior, and website performance.

Cookies do not give us direct access to your computer or personal files. You can disable or manage cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Newsletter and Marketing Communication

If you subscribe to our newsletter or share your email with us for travel updates, we may send you information about trekking, tours, expeditions, offers, travel guides, and company updates.

You can unsubscribe at any time by clicking the unsubscribe link in our email or by contacting us directly.

Adventure Mountain Explore will never ask you by email for sensitive information such as your password, full credit card number, or private banking credentials. If you receive a suspicious email claiming to be from Adventure Mountain Explore, please do not reply or provide personal information.

7. Booking, Permits, and Travel Service Providers

To arrange your trip, we may need to share relevant information with trusted third parties, including hotels, lodges, airlines, transport providers, guides, porters, local representatives, permit-issuing authorities, visa or immigration-related service providers, insurance or rescue coordination providers where necessary, payment processors, banks, and partner operators in Nepal, Tibet, Bhutan, or other destinations included in your itinerary.

We only share information that is necessary to provide the requested travel service or meet legal and safety requirements.

8. International Travel and Data Transfer

Because Adventure Mountain Explore arranges travel services in different destinations, your information may be shared with partners, authorities, or service providers outside Nepal when necessary for your booking.

For example, this may be required for Tibet permits, Bhutan tour arrangements, international flights, hotels, border permits, rescue coordination, or destination-specific legal requirements.

By booking or enquiring with us, you understand that your information may be transferred and processed in countries where travel services are provided.

9. Payment Information

We may collect or process payment-related information to confirm bookings, issue invoices, and maintain accounting records.

Online card payments or bank transactions may be handled by banks, payment gateways, or financial service providers. Adventure Mountain Explore does not store full card numbers or private banking passwords on our website.

10. Data Security

We take reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, email, or online transmission is completely secure. You are responsible for using secure devices, protecting your passwords, and avoiding suspicious links or fraudulent communication.

11. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including responding to enquiries, managing bookings and travel arrangements, maintaining accounting, tax, and legal records, handling disputes, claims, or customer service matters, meeting government, permit, or regulatory requirements, and improving our services and business operations.

When information is no longer required, we may delete, anonymize, or securely archive it.

12. Your Privacy Rights

Depending on applicable law, you may request to access the personal information we hold about you, correct inaccurate or incomplete information, request deletion where legally possible, withdraw consent for marketing communication, object to certain uses of your information, or ask how your information is used or shared.

Some information may need to be retained for legal, tax, accounting, safety, permit, or booking-related reasons.

To make a privacy request, please contact us at [email protected].

13. Children's Privacy

Our services are not directed at children without adult supervision. If a child's information is required for a family trip, school trip, permit, flight, hotel booking, or travel arrangement, it should be provided by a parent, guardian, teacher, or authorized adult.

14. Links to Other Websites

Our website may contain links to third-party websites, including review platforms, social media pages, payment gateways, travel resources, partner websites, or government websites.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

15. Legal Use and Protection

We may use, preserve, or disclose personal information when necessary to comply with applicable laws or legal processes, respond to lawful requests by authorities, enforce our terms and conditions, protect our company, clients, staff, guides, partners, and service providers, prevent fraud, abuse, security threats, or illegal activity, and handle claims, disputes, investigations, or emergencies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.

Any updated version will be posted on this page with a revised Last updated date. We encourage visitors to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will make reasonable efforts to respond to privacy-related requests within a suitable timeframe.